Monday, February 23, 2009

Zoho Vs. Google Docs

My faith in Zoho is renewed ten-fold. Here's a quick time line that should explain why everyone should be using Zoho for online computing.

10:00am - I log in to Zoho to find that events on my calendar have disappeared. Frustrated, I submit a complaint using the feedback link at the top of the page, and then begin writing a negative blog post about the incident.

11:30am - I get an email from Bharath stating the problem had been corrected and apologizing for the inconvenience.

11:32am - Raju Vegesna leaves a blog comment also apologizing.

12:32pm - Sasikumar Shumar leaves a blog post explaining the error and assuring that the problem was fixed.

2:50pm - @arvindnatarajan apologizes via Twitter and says that my blog will help them resolve any future problems with Zoho on the Eee PC.

I don't know about you, but I consider that pretty impressive customer support. I doubt you'd get the same response from the folks at Google Docs.

1 thoughts :

  1. diddle said...

    aww, it may be a little late in the day to say it but i've just discovered your eee blog and the subsequent beginnings of the cloud computing days, and have to say it's wonderful coverage. i could wish i'd found you sooner but that would be impossible so i'll just leave this comment in ponderment of what could have led you to leave the blog so abruptly without warning.

    first guess would be you kiddies, though the combination of eee and cloud is perhaps the _only_ sustainable way to compute around children, it's quite understandable that it's hardly the environment to risk tweaking. one fiddle too many and you may not have time to fix it for weeks!

    my ex-partner and i have an eee each and we're looking to buy another for our 9 year old. they're the only thing versatile enough for our unpredictable lives, apart from the children themselves of course. thanks for sharing your wonderfully helpful and insightful adventure, you've lit a few ways and contributed to the joy of being a modern computer user.

    p.s. whatever became of punk-elmo?!