Zoho Vs. Google Docs

My faith in Zoho is renewed ten-fold. Here's a quick time line that should explain why everyone should be using Zoho for online computing.

10:00am - I log in to Zoho to find that events on my calendar have disappeared. Frustrated, I submit a complaint using the feedback link at the top of the page, and then begin writing a negative blog post about the incident.

11:30am - I get an email from Bharath stating the problem had been corrected and apologizing for the inconvenience.

11:32am - Raju Vegesna leaves a blog comment also apologizing.

12:32pm - Sasikumar Shumar leaves a blog post explaining the error and assuring that the problem was fixed.

2:50pm - @arvindnatarajan apologizes via Twitter and says that my blog will help them resolve any future problems with Zoho on the Eee PC.

I don't know about you, but I consider that pretty impressive customer support. I doubt you'd get the same response from the folks at Google Docs.